Cancellation & Refunds

Cancellation of orders must be made at least 24 hours prior to dispatch. We cannot accept cancellations under any circumstances once the order has left our premises. Once an order has been cancelled the purchase amount will be refunded via the payment method used for the initial purchase.

In the unfortunate event that a care package has been damaged during the delivery process please email info@theboxcollective.com.au

The Box Collective

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